It’s 9:15. All your staff has just arrived. Some people have already started working while others are making coffee and settling in. It’s a day like every other until the door opens and in walks your surveyor.
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The first, and perhaps most important, thing you can do for your survey prep is to designate the primary contact for the surveyor. This is the most overlooked part of survey preparation but choosing the right person can make or break your experience.
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