Performance Summary

At TT Medical, we strive to provide Home Health Agencies, Hospice Agencies and Hospitals with the best services possible. Just like our customers, we do this by constantly analyzing our performance and planning improvement exercises.

Below are the details of our internal process analysis and the results of our most recent customer satisfaction survey.

Staffing

The staffing department processes hundreds of staffing requests a month. Advanced technology allows for TT staffers to quickly and effectively pin point the perfect clinician to a patient in need. Field staff are filtered by customer-specified criteria such as discipline, location, gender, language and specialties to provide tailored treatment with maximum results.

Customer Support

TT Medical office staff are highly trained in both their positions and the industry as a whole. All staff members at TT understand the rules, regulations and expectations in the home health and hospice industry. DHS, CMS, Joint Commission and CHAP regulations are thoroughly reviewed to create a knowledgeable support experience. Customers can rest assured that they are dealing with professionals each time they contact a TT team member.

Visits and Documents

Documentation is the cornerstone of any healthcare company. As the old saying goes, "If it wasn't documented, it wasn't done." At TT, we place great emphasis on training clinicians on best practices in documenting their treatments. Further, we work hard to ensure that we meet or exceed each industry's submission guidelines. Getting notes in and out on time is our number one priority.

Clinician Performance

Clinical staff are the heart and soul of TT Medical. We pride ourselves in employing the best therapists, nurses, aides and social workers. Constant education ensures that our customers, and most importantly their patients, are happy with the services provided. We ensure that our clinical staff members understand documentation guidelines, survey protocol and emergency preparedness responses. Further, our annual meeting in November prepares all our staff on the changes coming to the home health and hospice industry in the following year.

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